What are your opening hours?Monday to Friday, 8am–6pm.source · FAQ.pdf
Answer routine requests
Prepare a reply from your documents, with the sources used.
Conversational agentAI agents
AI agents built into your tools
Your teams spend less time looking for information and drafting replies. An AI agent works inside your tools, within a scope you define, and you keep control of what matters.
AI agentrequest #2041 · Marie L.Searching…
SearchUnderstandDraft
- PDFroofing_pricing_2026.pdf···
- XLSsite_schedule_Q4.xlsx···
- CRMhistory · Marie Lambert···
Your approval before sendingApprove
Understanding AI agents
What is an AI agent?
An AI assistant helps your teams search, draft, summarise or make use of information faster. An AI agent goes further: connected to your data and your business software, it can analyse a request, carry out a sequence of steps and perform actions under defined rules, while keeping a level of control that suits your business.
ReceiveUnderstandDecideActGet approvalhuman
Concrete uses and agent typesWhat an AI agent can be used for
What an AI agent can be used for
and the forms it can take
These are the uses we meet most often in business. Your need may be different: it is scoped around your own processes.
delivery time
Search your documents
Find one specific detail inside authorised files.
Document agentQualify an incoming request
Identify the subject, the urgency and who should handle it.
Sales agentContactMarie LambertCompanyLumen SANext stepCall back on 14/10
Update your CRM
Create or complete a record after an exchange, using agreed fields.
Operations agentPricingTermsScheduleto review
Prepare a quote or a file
Gather what is needed and propose a document to review.
Admin agentDecisionSummaryInfoInfo
Analyse incoming email
Sort, summarise and flag what needs a quick decision.
Customer service agentSummary
Produce a write-up
Draft a summary from notes or a history of exchanges.
Business copilotChain several actions
Run a sequence of permitted steps, and stop at an approval.
Custom agentInside your environment
Your tools stay at the centre
An AI agent does not replace your working environment, it plugs into it. It reads and writes in the software your teams already use, with the access rights you grant.
Access is limited to what is necessary. Sensitive actions remain subject to human approval.
CRM
ERP
@
DOC
DB
API
APP
CAL
After go-live
Your agent changes as your business does
An agent lives in an environment that moves: your documents, rules and tools all change. Here is what we handle after go-live.
Support activecontinuous cycle · pass no. 1Recurring payment · defined in the contract
Monitoring
We watch runs, errors and cases that fall outside the intended scope.
Rule adjustments
Answers and actions are corrected from your users' feedback.
Source upkeep
Documents and access are kept current so the agent stays reliable.
Usage costs
AI model consumption stays visible and is estimated before any change.
This support applies across all six solution families. It is not a seventh offer.
Let's see whether an AI agent fits your business
Describe one specific task that takes your team's time. The first conversation checks whether an AI agent can genuinely help, and on what terms.
Frequently asked
Frequently asked questions about AI agents
A chatbot answers inside a chat window. An AI agent is connected to your tools: it can search your data, prepare a document or create a task, within a defined scope. Conversation is only one of the ways to trigger it.
That is the point. We first check the access actually available in your CRM, mailbox or document spaces, then restrict the agent to the operations it needs.
It depends on the scope, the quality of your documentation and the available access. An AI agent limited to one task is faster to deliver than an agent acting across several systems. We estimate the time after scoping.
Only for actions explicitly authorised in the agreed scope. Sensitive actions can require approval before execution. We define the level of control together.
We can restrict the sources and show references. This does not eliminate errors: testing, uncertainty responses and appropriate review remain necessary.
Yes. An AI solution relies on paid services — AI models, hosting, automation platforms, software connections — billed by subscription for as long as it runs. Synode never absorbs these costs. You choose: either you take our support service and we handle running, monitoring and maintenance for a recurring payment set out in the contract; or you do not, the solution is delivered and deployed, and you subscribe to and pay those services directly with the providers. In both cases the amounts are estimated before work starts.